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Clean Up Australia Privacy Policy

Clean Up Australia (CUA) is a not for profit organisation whose mission is to clean up, fix up and conserve the environment.

CUA respects and seeks to preserve the privacy of individuals. Our Privacy Policy is based on the Australian Privacy Commissioner's National Principles for the Fair Handling of Personal Information.

This Privacy Policy will help you understand how CUA collects, uses and safeguards your personal information.

What information is collected

During the course of dealing with you, CUA may collect basic personal information about you, such as your name, position, company, address, phone number and email address. We may also collect other specific information from you relating to the services or advice you wish to obtain.

Where practicable, the purpose for which we collect personal information and the consequences of not providing it will be made clear at the time of collection.

How we use your information

CUA will use the personal information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Policy. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally we will only use and disclose your personal information:

  • to establish and maintain your relationship as a supporter of CUA, including providing you with newsletters, reports and other information;
  • to assist you with your involvement in a CUA campaign;
  • to provide the services you have requested from CUA or to answer your inquiry;
  • to send you newsletters or other current information;
  • to register you for events or promotions;
  • to assist us to make CUA's services more valuable to our supporters and members;
  • for direct marketing of products or services and to keep you informed of new developments we believe may be of interest to you. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications;
  • to third parties where we have retained those third parties to assist us to provide services to you; and
  • where otherwise legally permitted.

Access to your information

You can access the personal information that CUA holds about you by contacting CUA as set out below. We will provide you with a copy of your personal information unless we are legally authorised to refuse your request.

If you wish to change personal information that is out of date or inaccurate at any time please contact us. After notice from you, we will take reasonable steps to correct any of your information that is inaccurate, incomplete or out of date. If you wish to have your personal information deleted please let us know and we will delete that information wherever practicable.

We may refuse your request to access, amend or delete your personal information in certain circumstances. If we do refuse your request, we will provide you with a reason for our decision and, in the case of amendment, we will note with your personal information that you have disputed its accuracy.


CUA will take reasonable steps to ensure the security of the personal data we hold from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.

Changes to this Privacy Policy

CUA may amend this Privacy Policy from time to time by posting the amended version on our website at www.cleanup.com.au. We suggest that you visit www.cleanup.com.au regularly to keep up to date with any changes.

Contact us

If you have comments or questions regarding this Privacy Policy or to update your personal details, please contact us by:

Mail: PO Box R725, Royal Exchange NSW 1225
Phone: (02) 8197 3400
Email: cleanup@cleanup.com.au